How satisfied are you? A personal letter from the Dean of Students to all bachelor’s degree students
Greetings to all students studying for their first degree.
I take pleasure in sharing with you some good news relating to your level of satisfaction as a student of the Hebrew University!
The Office of the Dean of Students is the principal agency at the University responsible for the welfare of students. The Office team, which is active on all four University campuses, is well placed to help solve personal, social and economic problems of student life. We believe that those students requesting our assistance find us receptive, professional, inclusive and supportive.
In order to fulfill our task, every year we conduct a Satisfaction Survey amongst the bachelor’s and master’s students. The most recent survey was conducted at the end of the 2018-2019 academic year. I wish to thank all those who participated in it (More than 7000 students.) Participants were entered in a draw for a portable computer as a reward for participation. The winners were Yogav Hendel from Natural Sciences and Ofer Yaacobi from the Humanities.
This year we will circulate the Survey also in English.
The findings of the Survey were encouraging and indicated a good level of satisfaction, showing an upward trend. Thus, for example, for the question about the general level of satisfaction with the University, the average grade was 3.78 (3 = average level of satisfaction, 4 = high level of satisfaction and 5 = very high level of satisfaction), compared with grades of 3.6-3.64 in the previous four years. On the question of how much you would recommend studying at the Hebrew University to a friend, a grade of 3.79 was granted, compared with grades of 3.6-3.64 for the four previous years. The average grade given to the department in which you study was 3.8, while the grade level of satisfaction with the academic and administrative staff was also higher. The Survey’s findings demonstrate a drop in your financial difficulties. This fact leads us to believe that the assistance we provide you is effective.
We believe that initiatives taken recently on all four campuses (improvement in the cafeterias, particularly on the Rehovot campus, the expansion of the shuttle service, including the addition of a shuttle between the center of Jerusalem and Mount Scopus, expansion of the student exchange programs, inauguration of the Career Center and the expansion of the Entrepreneurship Center) will contribute to an additional improvement in your satisfaction.
Nevertheless, not everything about the findings of the Survey is rosy. The grade the students gave the services provided to you (such as personal information, course registration and the app.) is average (3.4) and on a downward trend.
The University Administration is determined to work hard to improve in that regard and in other respects. The sharp rise in the number of students accepted for first year studies in the bachelor’s and master’s degree programs points to our success, but at the same time it puts a heavy burden on the University’s human and physical infrastructure, which may adversely affect your satisfaction.
The Dean of Students team which I lead is at your disposal for any matter or request. We are confident you will find a listening ear, as well as devoted and efficient assistance, which will improve various aspects of your student life.
Professor Guy Harpaz
Dean of Students